#Know.now. Optimize. Drive sales
OpsVeda – Order Fulfillment is a comprehensive Web based application enabling Customer Service and Sales Operations teams to address sales exceptions in a highly proactive, efficient, and scalable manner. The solution provides real-time visibility to the Order to Cash process, leading to reduced cycle times, higher revenue and improved customer satisfaction.
The solution is built on the OpsVeda platform and delivered through an intuitive storyboard. The system leverages complex event processing with real-time integration into back-end systems like ERP and CRM, to empower sales teams to track the complete order fulfillment process, and address issues before they degrade performance.
- Demand driven re-ordering
- Increased product variety and shorter life-cycles
- Non-compliance penalties/charges
- Custom requirements
- Frequent process changes
- Rapid order confirmation
- Backlog prioritization & communication
- Frequent expedites
- IT Dependency
THE OPSVEDA SOLUTION
- Real-time view of backlogs & unconfirmed orders
Real-time View of Unconfirmed Orders & Backlogs
Events from various internal & external backend systems like ERP & CRM are streamed to OpsVeda-Order Fulfillment and processed in real-time to highlight cases of current & potential backlogs. Further the system provides a real-time view of orders that have been received but not confirmed. This assists the management to focus on the orders/customers who need attention right now. OpsVeda — Order Fulfillment also comes with a Time Travel feature that will allow the manager to track progress in confirming orders and resolving backlogs. The system allows comparison of operational status at different time instances at any level of organizational granularity.
- Filtered & prioritized task list
Filtered & Prioritized Task List
Your sales operations team is dealing with tens of thousands of orders every day. Today they are probably reacting to customer feedback and prioritizing based on the customer who is shouting the loudest. With OpsVeda — Order Fulfillment, your team will know about an exception well before it disrupts the sales process. It will even prioritize the potential exceptions based on time-lines, order value, customer satisfaction scores etc. Further the application will also allow the user to view the exceptions in graphical form, slice & dice the exceptions and drill-down to the sales document that needs to be worked on.
- In-context collaboration
Identifying an exception is only the first step. Typically the resolution process involves collaboration between the sales operations team and various stake-holders — production, finance, logistics provider, customer etc. OpsVeda – Order Fulfillment comes with features, that will enable users to collaborate through unstructured email communication and still maintain the context of the structured data – no more copy & paste for maintaining context. The application will also allow the user to park and review exceptions, tag line items for alerts against unexpected exceptions, thus helping them to organize their tasks and at the same time allow for wait times that are normally part of the exception resolution process.
Impact Analysis through Search
A disruption at any stage in the order to cash chain could have an impact on customer commitments. The system comes with a search feature where the user can assess the impact of an event. For eg. if a shipment is stuck at customs, the logical step would be to check the orders that would be impacted and to inform the customer in advance and all that the user has to do is to type the material code in the search box.
- Machine learned & business authored rules
Machine learned & business authored rules
The sales operations team could be making hundreds of decisions every day. OpsVeda’s machine learning capabilities enables the system to correlate the business situations and decisions for future prescription, thereby boosting productivity.
Business processes are dynamic and new exception types could become a requirement any time. OpsVeda provides a user-friendly interface where business users can define rules and exceptions – no more dependence on IT for rule changes.
Your sales operations team will know about shortages well before an order becomes overdue. Our customers have experienced over 80% reduction in shortages, resulting in improved profitability and customer satisfaction.
On-time order confirmation to your customers
Real-time visibility has helped our customers improve on-time confirmation by over 15%.
Improved sales operations productivity
Your team will not be sifting through spreadsheets to identify the orders that need attention. They will have a prioritized task-list that is current at any point of time.
OpsVeda solution enables better collaboration and team work. It ensures communication between stake-holders is effortless and stream-lined.