#Know.now. Optimize. Drive sales

OpsVeda – Order Fulfillment is a comprehensive Web based application enabling Customer Service and Sales Operations teams to address sales exceptions in a highly proactive, efficient, and scalable manner. The solution provides real-time visibility to the Order to Cash process, leading to reduced cycle times, higher revenue and improved customer satisfaction.

The solution is built on the OpsVeda platform and delivered through an intuitive storyboard. The system leverages complex event processing with real-time integration into back-end systems like ERP and CRM, to empower sales teams to track the complete order fulfillment process, and address issues before they degrade performance.

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Process

BUSINESS REALITY

  • Demand driven re-ordering
  • Increased product variety and shorter life-cycles
  • Non-compliance penalties/charges
  • Custom requirements
  • Frequent process changes

OPERATIONAL CHALLENGES

  • Rapid order confirmation
  • Backlog prioritization & communication
  • Frequent expedites
  • IT Dependency

THE OPSVEDA SOLUTION

  • Real-time view of backlogs & unconfirmed orders
  • Filtered & prioritized task list
  • In-context collaboration
  • Search
  • Machine learned & business authored rules
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Key benefits

order fulfillment

Reduced Shortages

Your sales operations team will know about shortages well before an order becomes overdue. Our customers have experienced over 80% reduction in shortages, resulting in improved profitability and customer satisfaction.

order fulfillment

On-time order confirmation to your customers

Real-time visibility has helped our customers improve on-time confirmation by over 15%.

order fulfillment

Improved sales operations productivity

Your team will not be sifting through spreadsheets to identify the orders that need attention. They will have a prioritized task-list that is current at any point of time.

order fulfillment

Improved collaboration

OpsVeda solution enables better collaboration and team work. It ensures communication between stake-holders is effortless and stream-lined.

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Resources